This course helps participants re-engineer their development process to accommodate user needs more effectively. Beginning with the analysis of the user needs and ending with the assessment of a product in the field, this course guides you step-by-step through the world of user-centered design. Participants examine a variety of management topics within the context of cost benefits and the value added to your product. Students and clients realize the full range of economic and productivity gains possible from this process. Potential pitfalls and dangers associated with a user-centered philosophy are also examined through a diverse range of case studies.